Frequently Asked Questions

How does your free trial work?
Sign up for an account and receive a 7 day free trial. Cancel your account before the free trial ends and pay nothing. Happy with your account and our payment provider will process your order at the end of the 7 days.
Do you offer a money back guarantee?
Yes on top of our 7 day free trial we offer a 7 day money back guarantee with no questions asked.
What VPN software/protocol do you use?
ClearVPN uses the opensource OpenVPN server and client program for all supported devices. OpenVPN clients are available for all major platforms, including Windows, Mac OSX and Linux. For mobile devices, and devices that do not support OpenVPN ClearVPN uses the standard L2TP/IPSEC protocol.
What operating systems do you support?
Windows XP, Windows Vista, Windows 7, Mac OSX, Linux
What Mobile devices do you support?
iPhone,iPad, Android, Windows Phone, and any device that supports L2TP/IPSEC natively.
Where are your servers located?
Our VPN servers are currently located in Great Britain (UK), the United States of America (USA) and Canada (CAN). You can surf from any country depending on the package you choose.
Do I get my own public IP address?
No, when you log on to our vpn network you will share an IP address with other users.
Do you block any ports or applications?
No, all ports and applications will work.
Will VPN service increase my internet speed?
No you internet speed will still be limited to your package that you have with your Internet Service Provider (ISP).
When using the VPN do you show advertising?
We do not show advertising on our VPN network.
Where can I connect from?
Anywhere in the world where you have internet access.